Evaluation
What road blocks prevent your customers from having a perfect interaction with your organisation, on the web and offline? Our evaluation techniques go beyond discovering your customers’ perceptions and attitudes, and also provide genuine intelligence about their behaviour.
Customer Experience Assessments
Good for:
- Complementing quantitative market research
- Providing genuine insight into customer behavior
We employ a range of qualitative research techniques to uncover how customers engage with your organisation. We can demonstrate actual customer behaviour, rather than just perceptions and attitudes. This allows us to make pragmatic recommendations designed to improve your service delivery.
Expert Review
Good for:
- Great way to rapidly assess your product when time is short
- Providing immediate advice on how to make improvements
By using Stamford’s own usability standards and guidelines together with best practice heuristics from formal usability processes, we can rapidly assess the usability of a product. Our reports focus on providing clear pragmatic recommendations for improving the user experience.
Accessibility Testing
Good for:
- Ensuring everyone has the opportunity to access your product
- Accessible products also render better on mobile devices
Accessibility is an important element of all the work we carry out. Instead of viewing is as an optional extra we take an integrated approach to usability and accessibility by ensuring we consider both throughout all elements of design and development.
Usability Testing
Good for:
- Insight into how real people use your website.
- Targeted improvements specifically around your website’s goals
We observe real people carrying out real tasks in order to discover the strengths and weaknesses of your design. We can test using paper or electronic prototypes or the finished product. We invite you to view these sessions at our usability labs in Sydney, Melbourne or Canberra. We can also provide recordings.
Don’t worry, we don’t bite!