What we do
We started out in 2003 as a traditional user centred design consultancy. These days we service the full breadth of the user experience field, including graphic design, research, strategy, accessibility and design.
Once upon a time, our work focused on online interfaces. These days our consultants apply their techniques to any kind of customer experience. We’ve produced change management programs for large organisations, and we’ve applied our methodology to the customer experience of shopfronts, call centres, and many customer service interactions.
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Research
Identify your business requirements and combine them with a genuine understanding of the needs and behaviour of your audience.
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Evaluation
Uncover why your customers are not satisfied and take positive steps towards addressing issues in your product or service.
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Design
Our design work is based on a user-centred design process so we can ensure your product not only meets your objectives but is also highly usable.
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Training
We have a number of training courses that we offer from research techniques to design to accessibility.