Workplace Authority - Call Centre Reporting
Summary of statistics
- The Workplace Authority (WPA) have contact centres in four Australian capital cities
- Each contact centre takes hundreds of calls every day
- Across the country they have over 200 people answering calls
- The WPA engaged Stamford to design an application that reports on the performance of the call centres
Brief
- Create an application that presents statistics relevant to the user
- Simplify complex data into a standard format that can be quickly and easily understood
- Present statistics in an highly visual and engaging way
- Allow advisers to easily track their daily performance and assess whether they are meeting their Key Performance Indicators (KPIs)
- Allow managers to efficiently track the performance of their teams
Solution
To meet the brief, Stamford provided:
Outcome
- A desktop widget that is engaging and effortless for the user
- An application that provides statistics in a simple, visual and highly interactive way